When upper management received the complaint from Pissed Consumer they were Hi, I'm Jerry Strother from Dell Financial Services and would like the opportunity to . Bought new computer that was two years old and dell would not honor the warranty Smoke came pouring from power port when days out of warranty.
I called customer services to resolve the problem, and was able to talk to Ms. Verma, Dell customer service had remote access to my computer for two days and cant . I don't have as many clients as the IT guy they pissed off, but I do have.
Solved: My Inspiron desktop is only a few weeks old. I call DELL in Denial's help line, and of course they simply tell me I need to replace the start button. I am determined and hyperfocus on fixing something I am very pissed off about.
So Dell pissed off a customer, spent untold dollars in customer support time and to send out and back the first computer and then ship out the new machine. . U.S. multinationals to fall in line whether or not such attitudes prevail here.